Refund policy

REFUND POLICY: PRE-ORDERS
Because pre-order watches are limited edition, high-cost goods for which deposits are necessary for production, pre-order deposits are non-refundable.

RETURN POLICY: NEW WATCHES
New stock and standard-production watches in original, unworn condition may be returned within seven days of receipt for a full refund to the original payment method.

Please note: special-order, customized and limited-production orders, including Collective collaborative watches, are not eligible for return.

If the item was marked as a gift when purchased, you’ll receive a Collective Shop gift credit for the value of your return.

  • Watches must be unused, unworn, and in the same condition that you received it
  • Returned watches must include all original packaging, with all stickers, hang tags, and any other accessories in place and intact
  • Any attempt to modify the watch – such as removing protective stickers, adjusting the strap or bracelet size/fit, or removing the strap or bracelet – will make it ineligible for return
  • Likewise, custom orders are not eligible for return
  • Returns require an original Collective Shop receipt, invoice, or proof of purchase
  • Refunds or credits will not be issued for lost, stolen or damaged packages marked delivered by our shipping provider (i.e., FedEx, UPS, or other providers)
  • Return shipping costs and labels are the customer’s responsibility. Collective Shop will not refund or credit shipping costs
  • Returned watches must be sent via trackable express delivery (i.e., FedEx, UPS or DHL), and we recommend insuring your shipment
  • Collective Shop will not be responsible for any returns which are lost, stolen or damaged during shipping
  • Collective Shop will not be responsible for any customs duties for watches shipped outside the US. Any previously-incurred customs fees and/or taxes are non-refundable via Collective Shop, and are the responsibility of the customer to pursue with their local authorities
  • International customers who return an item will have any customs duties associated with their return deducted from their refund or credit
  • Collective Shop must authorize all returns. Any watches returned without our authorization will be ineligible for a refund or credit
  • Collective Shop must receive returned merchandise at our facility within seven days after a return is authorized

Once your return is received and inspected, we will notify you by email and issue a refund to the original payment method. Gifts will receive a gift credit. Your issuing bank may take four to six business days to apply the credit to your account.

To start a new watch return, please email shop@collectivehorology.com for instructions.

RETURN POLICY: CERTIFIED PRE-OWNED WATCHES
All Collective Certified Pre-owned watches are inspected before sale for condition and to verify that the watch is in good working order. Condition grades here. All sales are final. Certified Pre-owned watches purchased from the Collective Shop are sold-as is and are not eligible for returns. If you have questions about the details or condition of this or any watch, feel free to contact us prior to purchase at shop@collectivehorology.com. We cannot refund and reverse a sale due to questions after purchase.