Shipping policy

SHIPPING DAYS
Collective Shop ships business days (i.e., Monday through Friday except for holidays in California and the United States). All watches ship once fraud review (see next section) is complete.

FRAUD REVIEW
All payments must clear and must be approved by our fraud detection system before they can be shipped. While fraud reviews usually clear within hours, the process can take up to three business days.

NoFraud is our fraud prevention provider. They screen transactions on our behalf and alert us if they find a transaction is at high risk for fraud. This protects buyers against unauthorized credit card use and protects us against fraudulent charges.

If you receive an email from NoFraud, your transaction may have had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder. After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information. In most cases, as soon as your response is received, your order will be released for processing.

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

SHIPPING CUT-OFF TIMES
Assuming they pass fraud review within two hours, orders placed by 12pm Pacific Time Monday through Friday will generally ship the same day. However, since the fraud review process can sometimes take longer, orders are guaranteed to ship within one business day following approval of the fraud detection system and payment clearance.

SHIPPING PROVIDERS, INSURANCE & LIABILITY
We typically ship FedEx Express or UPS, but we may use an alternate provider if circumstances require. All shipments are insured via Parcel Pro.

Collective Shop, our shipping providers or insurers will not be responsible responsible for packages once marked as delivered by a shipping provider (i.e., FedEx, UPS, or other providers). Refunds or credits will not be provided for lost, stolen or damaged packages marked delivered.

INTERNATIONAL ORDERS
Customers outside the U.S. are responsible for all import duties. Collective Shop declares all international orders for their full value.